Shipping Policy
Shipping Policy
At PuraKai, we are committed to delivering your order quickly. We ship throughout the week, except on Sundays and public holidays. To ensure that your order reaches you in good condition and in the shortest period, we use the USPS.
Shipping Fees
Shipping fees will be calculated at checkout based on your order's destination, size, and weight. For orders above $75, we offer free standard shipping within the continental United States. International shipping fees vary by country.
Order Processing
Orders are processed and shipped within 1-2 business days of purchase unless otherwise noted in the product description. .
Shipping Times
Estimated delivery times are as follows:
- Standard Shipping: 2-7 business days
- Expedited Shipping: 2-3 business days
- International Shipping: Varies by country
Please note, these are estimated shipping times and actual delivery may vary depending on external factors.
Tracking Your Order
Once your order has been shipped, you will receive a shipment confirmation email with the tracking information for your item(s).
International Shipping
For international orders, the recipient is responsible for all customs fees, duties, and import charges that are levied at the time of delivery. Custom authorities require that we state the value of your order directly on your package(s). Customs agents have the right to release or deny release of your package(s), and in rare cases, they may also delay delivery.
Damaged Items
If you receive a damaged item, please contact us immediately at customerupport@purakai.com. We will promptly address the issue and assist you with resolving it as quickly as possible.
Contact Us
If you have any questions about our shipping policy or need further assistance, please contact us at:
Email: customersupport@purakai.com
Phone: 858-332-2121
Thank you for shopping with PuraKai. We appreciate your support and dedication to sustainability!