PuraKai Customer Care
Our Guarantee
At PuraKai we value our customers and we want you to know we care. We understand shopping on the internet can be challenging, we're working hard to provide you the best online shopping experience possible.
Email Us
We respond within 24 hours!
customerservice@purakai.com
Call Us
Like to talk to us on the phone?
619.846.2000
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FREE Shipping and EASY Returns
FREE SHIPPING
For clothing orders over $50 and all surfboards and stand up paddle board orders we offer FREE Ground shipping to domestic US addresses only. We only offer shipping to addresses in the USA so we can limit our impact on the oceans.
EASY RETURNS POLICY
Clothing – 30 Day Guarantee
You may exchange or return new unworn merchandise in its original condition within 30 days of receipt. Shipping charges are non-refundable unless the reason for the return is the result of our error. If merchandise is exchanged, ground shipping will be provided at PuraKai's expense for the new product to be shipped back to you.
Surfboards and Stand Up Paddle Boards - 30 Day Guarantee
You may exchange a new surfboard or stand up paddleboard in its original condition within 30 days of receipt. For surfboards wax must be removed prior to shipping back to us. All you need to do is package your board and return it to us. We'll provide a return shipping label and schedule a pickup from our carrier. Once we receive the board and verify the condition we will process the exchange and ship you the board of your choosing.
Have a return or exchange? Just complete this form.
Need Customer Care? click here
For complete details please visit: PuraKai Shipping and Easy Returns Policy
